Privacy Policy

Last Updated: January 2026

Introduction

Auracy (“Auracy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit forms, or interact with our AI voice agents and related services.

By using our website or services, you agree to the practices described in this Privacy Policy.

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Information We Collect

Information You Provide Directly

We may collect personal information you voluntarily provide, including but not limited to:

• Name

• Email address

• Phone number

• Business name and website

• Messages or form submissions

• Information shared during demo calls or discovery conversations

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on our site

• Referring URLs

This data helps us improve performance, security, and user experience.

Call and Voice Data

When interacting with an Auracy AI voice agent:

• Calls may be recorded for quality assurance, training, and compliance

• Transcripts may be generated and securely stored

• Temporary demo phone numbers may be assigned and later deleted

You will always be notified when calls are recorded.

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How We Use Your Information

We use collected information to:

• Provide and operate our services

• Deliver AI voice agent demos

• Communicate with you regarding inquiries or services

• Improve and optimize our technology

• Ensure security and prevent misuse

• Comply with legal and regulatory obligations

We do not sell personal information.

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How We Share Information

We may share limited information with:

• Trusted service providers (hosting, telephony, analytics, automation)

• Legal or regulatory authorities when required by law

All vendors are required to maintain appropriate confidentiality and security safeguards.

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Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Meet legal, accounting, or operational requirements

Demo call data and temporary phone numbers are typically deleted after the demo period unless retention is required for compliance or security.

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Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to your personal data

• Request correction or deletion

• Opt out of certain communications

• Request information about how your data is used

California residents may have additional rights under the CCPA/CPRA.

To exercise your rights, contact us using the information above.

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Security

We take reasonable administrative, technical, and physical measures to protect your information. While no system is 100% secure, we actively work to safeguard your data against unauthorized access or misuse.

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Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

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Children’s Privacy

Auracy services are intended for business use and are not directed toward children under 13. We do not knowingly collect personal information from children.

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Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

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Contact Us

If you have questions about this Privacy Policy or our data practices, you may contact us using the information provided above.