How Auracy Handles Personal Information

Auracy (“Auracy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit forms, or interact with our AI voice agents and related services.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information You Provide Directly
We may collect personal information you voluntarily provide, including but not limited to: name; email address; phone number; business name and website; messages or form submissions; and information shared during demo calls or discovery conversations.

Information Collected Automatically
When you visit our website, we may automatically collect IP address, browser type and device information, pages visited and time spent on our site, and referring URLs. This data helps us improve performance, security, and user experience.

Call and Voice Data
When interacting with an Auracy AI voice agent, calls may be recorded for quality assurance, training, and compliance; transcripts may be generated and securely stored; and temporary demo phone numbers may be assigned and later deleted. You will always be notified when calls are recorded.

We use collected information to provide and operate our services; deliver AI voice agent demos; communicate with you regarding inquiries or services; improve and optimize our technology; ensure security and prevent misuse; and comply with legal and regulatory obligations.

We do not sell personal information.

We may share limited information with trusted service providers, including providers used for hosting, telephony, analytics, and automation, and with legal or regulatory authorities when required by law.

All vendors are required to maintain appropriate confidentiality and security safeguards.

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy and to meet legal, accounting, or operational requirements.

Demo call data and temporary phone numbers are typically deleted after the demo period unless retention is required for compliance or security.

Depending on your location, you may have the right to request access to your personal data, request correction or deletion, opt out of certain communications, and request information about how your data is used.

California residents may have additional rights under the CCPA/CPRA. To exercise your rights, contact us using the information above.

We take reasonable administrative, technical, and physical measures to protect your information. While no system is 100% secure, we actively work to safeguard your data against unauthorized access or misuse.

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

Auracy services are intended for business use and are not directed toward children under 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.